6 Days a week Customer Support
30 Day Money-back/ exchange Guarantee
FREE Nationwide Delivery on All Orders.
Our Core Values
Family Creating a community across South Africa & the world connected by durability, design and aesthetics. We are a family of like-minded individuals working to bring our respective visions to life.
Progression Our products exist at the intersect of functionality and art. To remain at the forefront of both, we need to be fearlessly progressive and consistently future-conscious. Dog Box SA is the future of the best Dog Products. Any competitor products or competitors in their direct capacity are either generics, fakes or aren't produced under the Dog Box SA production roof, we can't guarantee the quality of the products you receive outside of our store & you probably should not purchase them.
Vision In everything we do, we aim to create the best, most functional pup products on the market! We are here to bring ideas to life. There is no idea too big, or too small.
Dog Box SA takes pride in the absolute best dog products available online in terms of functionality, durability and aesthetics! The Dog Box SA mission is simple - design and manufacture the most innovative and user friendly dog accessories available anywhere! Compare the quality & longevity to any of our competitor's and we know you will see the difference!
We are a South African based company with our main offices based in Johannesburg. While we do offer our products worldwide, all shipping and customer support is done from our offices in sunny South Africa.
We also take pride in our high level of customer service and support. We strive to provide all of our customers with the personalised service they deserve. We have friendly, SA based, representatives available 6-days a week via Live Chat, Email or WhatsApp to answer any question you may have. We want to provide our customers with a fast, friendly, secure & familiar shopping experience.
All of our products come with a 30-day money back return policy and a full manufacturer's warranty. We want all of our customers to be absolutely satisfied with their purchase. We allow customers to arrange returns & exchanges on our products within 14-days from the date of receiving their Dog Box goodies. This allows our customers to place their order with confidence. Let's not forget every new product we sell comes backed with our full manufacturer's warranty covering any manufacturer's defects. Our customers can purchase products from us without sacrificing a thing!
If you do happen to purchase a replica, fake or any generic item that bares any resemblance to one of ours & aren't happy with what you receive because the quality, shipping or customer service that you expected wasn't in place as promised, be sure to let us know & we'll gladly make a plan for & to accommodate you in the Dog Box SA family.
Dog Box SA thanks you for your interest in our company and looks forward to the opportunity of showing you how great of a shopping experience we can provide & welcoming you to the Dog Box SA family.